Every patient matters

Partnering with consumers

At Epworth, we are committed to partnering with you to provide a service that meets your needs and goals. We value the contribution you, our consumers, make to improving how we plan and deliver care.

Every patient matters

Patient experience

At Epworth, every patient matters. We are committed to providing the best possible patient experience by treating you with dignity and respect, explaining things to you clearly, listening to you and understanding your needs and preferences and working with you to make decisions together. 

Every patient matters

Accreditation and clinical standards 

Epworth is accredited under the National Safety and Quality Health Services (NSQHS) Standards. These standards aim to protect patients from harm and improve the quality of care delivered throughout all Australian hospitals. 

Every patient matters 

Our performance

At Epworth HealthCare we strive to deliver patient centred care that is of a high quality and safe. We evaluate how well we do this through monitoring and responding to a variety of informative sources, including patient feedback, patient outcomes through clinical incidents and clinical registries and internal and external audits.