Patient Admissions Portal Help

Yes, if you have not previously registered for the Epworth Patient Portal. The Portal was introduced in October 2021 so if you have been admitted to Epworth prior to this you may have submitted your admission information online however you will not have registered for the Patient Portal.

The Epworth Patient Portal is linked to your email. Once you have created your account, you will be able to return to the Patient Portal for all future admissions.

Please check that you have entered the correct email address. Click Send verification code. You will see the screen below:

You will receive an email from Microsoft on behalf of Epworth. If you do not see it in your inbox, try checking your spam folder as it may have been filtered.

Sometimes the verification code can take a few minutes to send.

If you have not received the verification in 5 minutes, click Send new code on the bottom right and try again.

If you still have not received the code, try using another email address if you have one.

Check you have entered the correct code .

If you have received multiple codes, check the code you are entering is the most recent code you received. Each time you generate a new code, it will invalidate the previous one.

The code is only valid for 20 minutes. After this time, you will need to Send a new code.

If you have forgotten your password, you can reset it from the log in screen using the Forgot your password option and following the prompts.

Yes. Once you have registered for the Epworth Patient Portal, you will become the primary account holder. If you have additional people that you would like to add, you can use the +New profile to add them to your account, such as a partner or child.

Once additional patients are added you can manage their admission information.

If you are the patient’s care giver (such as a parent or guardian), you will need register as the Primary Patient Record (even if you are not coming into hospital) and then add the patient as an Additional Profile.

When you create a new admission, you will be able to select the appropriate person for the admission.

When you have successfully submitted your admission information, you will receive a confirmation email to let you know that we have received it.

You can also view all active admissions in the Upcoming Admissions section of the Dashboard. If the status is displayed as Submitted (highlighted below), then the hospital has successfully received your admission and requires no further action, until you are required to complete the COVID Screening. Once you have submitted your information you will not be able to edit so if you have changes, please contact the Patient Service team.

If the status displays Draft, the information that the hospital has received is incomplete. Draft Admissions can be edited so you can finish your admission by clicking Edit Admission in the top right of the admission tile and completing any missing information.

Once your admission has a Submitted status, you will not be able to edit it, so it’s a good idea to review the information is correct before you submit. As your name and date of birth are used to identify you, they are also not able to be edited once entered.

If you require further changes or have made an error, the Epworth Patient Services team will be able to assist you. Please contact your admitting location here or email [email protected].

Your profile information can be updated at any time.

If your admission has a status of Draft (i.e. has not been submitted yet), you will be able to edit the admission date in the Admission Details section.

Once you have submitted your admission you will need to contact your admitting location and the team can update this for you.

If your admission has been cancelled, you can also let the Patient Services Team know and they will update your admission information.