Visitor update, Thursday, 12 November 2020

In line with government guidelines, we are pleased to announce the following changes to our visitor policy:

  • two people (maximum) from one household may now visit our hospitals, with children counted in this number
  • those under 16 years may visit
  • visitors to Renal and ICU patients by pre-arranged appointments only. Oncology will welcome visitors in line with our other wards
  • in our maternity units, only the support person may bring in the sibling of newborns, with a maximum of two siblings allowed. Siblings may visit for two hours each day, between 4pm-6pm.

The following remains unchanged:

  • visiting hours remain the same, as does the time limit of two hours once a day (excluding partners and support people for maternity patients). The two-hour limit also does not apply to essential caregivers or for special circumstances (palliative care and children who are patients).
  • visitors must be immediate family, next of kin or carer
  • no visitors are permitted if diagnosed with COVID-19 or awaiting COVID-19 tests.

We thank you for your support.

Visiting hours have now changed.

We welcome TWO visitors per patient per day for a maximum of TWO hours, who must be immediate family, next of kin or a carer. 

Visiting times are as follows:

  • Epworth Richmond: 10am-1pm OR 4pm-7pm
  • Epworth Freemasons: 10am-1pm OR 4pm-7pm
  • Epworth Geelong: 10am-1pm OR 4pm-7pm
  • Epworth Eastern Kew: No visitors
  • Epworth Eastern:
    • 10am-12pm OR 4pm-6pm (Ward 2 North and CCU)
    • 10am-12pm OR 4pm-6pm (Ward 4 North)
    • 11am-1pm OR 5pm-7pm (Wards 5 North and 5 South)

Visitors to rehabilitation and mental health patients:

  • Epworth Brighton: 4-7pm
  • Epworth Camberwell: 4-7pm
  • Epworth Hawthorn: 4-7pm
  • Epworth Richmond: 4-7pm

For everyone's safety, visitors to our sites are required to have their temperature checked upon entry, wear a hospital-supplied mask and complete an attestation declaring they do not have any symptoms of COVID-19.

Wearing masks

  • Anyone entering our sites are asked to wear a mask upon arrival.
  • Patients who are already in our hospitals will wear masks based on clinical circumstances.
  • Patients and visitors must change into a hospital provided mask when entering the hospital.

See our guide to putting on and removing a surgical mask - How to wear your surgical mask (PDF, 2MB)

New online forms for collecting visitor information

Visitor contact information can now be collected via an online form.

Upon arrival, permitted visitors will scan a QR code or type a short URL into their browsers, using a mobile phone.

This will assist with contact tracing (if required) and also speed up entry. Paper-based visitor contact sheets will continue to be available.

Epworth will only disclose visitor personal information in line with our privacy policy, in this case, when required for contact tracing purposes.


Maternity patient visitors

For the safety of you and your baby, we are only able to accept a patient’s partner or support person into our maternity unit. No other visitors, including siblings or relatives, are permitted.

We know this may be disappointing but we encourage you to use video calls to keep in touch and introduce your new baby to loved ones.

Read more information for maternity patients


All other visitors

  • General access is not permitted.
  • If you have an appointment, please go directly to the location.
  • You will be requested to wear a mask upon arrival
  • ALL contractors and suppliers must sign in before entering hospital.

Hand hygiene stations are placed throughout the hospital. Please clean your hands as you enter and leave.

You will not be permitted to enter our hospitals or sites:

If you have travelled in the past 14 days.

If you are experiencing:

  • fever
  • cough
  • sore throat
  • breathing difficulties or wheezing
  • headache and/or
  • any other signs of respiratory infection.

If you have any symptoms, however mild, you should seek advice and get tested.

For more information about COVID-19 and testing, see the: Victorian Department of Health and Human Services.